• Shipping rates & costs. ...

• Shipping methods and delivery times. ...

• Shipping restrictions. ...

• Missing or lost packages. ...

• International shipping. ...

Shipping Policy

Shipping Options & Delivery Costs

We offer the following shipping options – you will be asked to select a shipping method at checkout. All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

We are not responsible for potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For free shipping for orders over $120.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at support@gianfrancesca.com with your name and order number, and we will look into it for you.

Shipping to Delivery Address & P.O. Boxes

 Please note that we are unable to modify the delivery address once you have placed your order.
We are sorry but we do not ship to P.O. boxes. 

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you. 

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking
information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.